Hm Playa Del Carmen – A Favorite for Families in Playa del Carmen
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Key details
About the Hotel
Avenida Constituyentes 180, Entre Avenida 15 Norte Y Avenida 20 Norte, Playa del Carmen, 000000,
-
Close to the beach
Great
8.6
9.1
/10
4.0
4.2
/5
Loved by Hm Playa Del Carmen guests
Helpful staff
Central location
Good breakfast
Room upgrade
"As soon as you walk into the hotel, you're transported into a tropical oasis with fruit trees bearing fruit."
Brifut from United Kingdom
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"The pool area is like in the pictures if not even nicer."
Eileen from Germany
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"Beautiful garden courtyard with pool and bar."
Elizabeth
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4-star hotel in Playa del Carmen with prime location
Amenities
HM Playa del Carmen Hotel offers access to two swimming pools, perfect for refreshing dips. The pool bar serves a wide variety of cocktails amidst lush tropical vegetation. A fully equipped gym supports guests in maintaining their fitness regimes during their stay.
Dining
Breakfast is served each morning from 7 am to 11 am, featuring premium products like fresh juices, tortillas, and pancakes. The on-site restaurant provides hot and cold dishes as well as desserts and fruit during dinner from 6:30 pm to 9:30 pm. The pool bar also offers a variety of delicious Mexican dishes, including ceviches and fajitas.
Rooms
Double rooms feature either king-size or two double beds, providing comfort and convenience. The junior suites include a seating area and a terrace, allowing guests to unwind with city views. All accommodations are designed with meticulous attention to detail, ensuring a welcoming atmosphere.
Location
Situated just a five-minute walk from Quinta Avenida, HM Playa del Carmen is close to the city's best restaurants, shops, and nightlife. The beautiful beaches with white sand and clear waters are only 10 minutes away. Guests can easily explore nearby attractions, such as the Mayan ruins of Tulum and cenotes in the area.
Excursions and Activities
The hotel can assist guests in organizing excursions, such as swimming with sharks, exploring ecological parks like Xcaret, and diving in cenotes. Adventure seekers can choose from activities like snorkeling, windsurfing, and sailing. Daily adventures can be easily booked through the hotel.
Highlights
Location: Five-minute walk from Quinta Avenida
Rooms: Double rooms and junior suites
Dining: On-site restaurant with breakfast and dinner
Excursions: Organized swimming with sharks and cenote dives
“Hm Playa Del Carmen strikes me as a well-located option near the happening Quinta Avenida, yet maintains a serene atmosphere, based on what I've explored. The hotel particularly stands out for its exceptional staff and commitment to cleanliness, which I find noteworthy. It's a solid choice for those seeking a tranquil base close to the action, with family-friendly amenities adding to its appeal.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Double Room Balcony
2 persons
28 sq. feet
2 Double beds
Air conditioning
Balcony
room details
Junior Suite Terrace City view
2 persons
40 sq. feet
1 King-size bed
Air conditioning
Shower
room details
Double Room Terrace City View
2 persons
28 sq. feet
1 King-size bed
Air conditioning
Shower
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
June 2026 - June 2027
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Choose dates to see prices
Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.7/10Review score
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Currency exchange
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Canoeing
Horseback riding
Fishing
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
Restaurant
Poolside snack bar
Snack bar
Children
Cots
Children's menu
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Room features
Air conditioning
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
At HM Playa Del Carmen, dining speaks to the senses with vibrant international flavors set against a backdrop of modern elegance. Enjoy each meal surrounded by inviting ambiance, perfect for both families and couples seeking a memorable culinary experience.
Restaurant #1
International
Ambiance
Modern design creating a welcoming atmosphere, ideal for relaxed meals with loved ones.
Key Offerings
Highlights include grilled marinated fish fillet and New York Steak, complemented by an array of side dishes and tropical drinks from the full open bar.
Reservation
Not needed
Open daily from 07:00 - 11:00 for breakfast.
Hm Playa Del Carmen Location
Avenida Constituyentes 180, Entre Avenida 15 Norte Y Avenida 20 Norte, Playa del Carmen, 000000,
Explore Playa del Carmen
Local Experiences Near Hm Playa Del Carmen
Top Attractions
Activities
Dining
Entertainment
Quinta Avenida
9 minutes' walk
A vibrant pedestrian street filled with shops, cafes, and local artisans showcasing the unique culture of Playa del Carmen.
3D Museum of Wonders
4 minutes' walk
An interactive art museum featuring stunning 3D murals that create immersive photo opportunities for all ages.
Los Fundadores Park
16 minutes' walk
A scenic park with beautiful beachfront views, historical monuments, and a gathering spot for cultural events and performances.
Snorkeling at Mamita's Beach
4 minutes' walk
Thrilling snorkeling experiences in clear waters at Mamita's Beach with rental equipment conveniently available nearby.
Yoga Classes
4 minutes' walk
Relaxing yoga sessions offered at nearby studios, perfect for rejuvenation amidst Playa's vibrant atmosphere.
Sapori D'Italia
2 minutes' walk
Charming Italian restaurant known for handcrafted pasta, delightful pizzas, and a warm, welcoming atmosphere.
La Cafe
2 minutes' walk
Casual spot serving gourmet coffee, fresh pastries, and light bites, perfect for a quick breakfast or afternoon snack.
Coco Bongo
4 minutes' walk
Famous nightlife venue featuring spectacular live performances, music, and vibrant shows for an unforgettable night out.
La Sirena's Fine Mexican Handcrafts
15 minutes' walk
A unique shop offering authentic hand-crafted Mexican goods, ideal for family-friendly exploration and souvenirs.
Tips on navigating the city
City Centre
Playa del Carmen 5 min · 1400 ft
Airports
Aeropuerto de Playa del Carmen (PCM) 21 min · 1.1 mi
Cozumel (CZM) 52 min · 21.4 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
German, Spanish
Number of rooms:
128
Former name
WHALA PLAYA DEL CARMEN/Carmen Inn
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 639 verified reviews
8.7 /10
Great
90 %
Recommend
Cleanliness
8.9/10
Comfort
9.0/10
Facilities
8.7/10
Free WiFi
8.2/10
Location
9.4/10
Staff
8.9/10
Value for money
8.5/10
Pros
Nice room
Big bed
Pool area
Cons
Noisy AC
Guest reviews
based on 688 reviews
8.6/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Hm Playa Del Carmen
What is the check-in and check-out policy at Hm Playa Del Carmen?
Check-in is at 15:00 and check-out is by 12:00.
How far is Hm Playa Del Carmen from Cozumel International Airport?
The hotel is 20 km from Cozumel International Airport.
What are the nearby attractions to Hm Playa Del Carmen?
Nearby attractions include Quinta Avenida (100 m), Playa Mamitas beach (200 m), and Xcaret Park.
Does Hm Playa Del Carmen offer parking?
The hotel provides free private parking on-site.
What types of dining options are available at Hm Playa Del Carmen?
The hotel features an à la carte restaurant serving international cuisine and a snack bar.
What amenities are included in the rooms at Hm Playa Del Carmen?
Rooms include free Wi-Fi, air conditioning, a flat-screen TV, and a private bathroom with a shower.
Is there a pool at Hm Playa Del Carmen?
Yes, the hotel boasts an outdoor swimming pool.
What recreational activities are available at Hm Playa Del Carmen?
The hotel offers activities such as snorkeling, diving, fishing, canoeing, and horseback riding.
Is an airport shuttle service available at Hm Playa Del Carmen?
A paid airport shuttle service is available for guests.
What fitness facilities are offered at Hm Playa Del Carmen?
Guests can use the fully equipped fitness centre during their stay.
Are there any shops at Hm Playa Del Carmen?
Yes, there is a boutique selling crafts and souvenirs from local artisans.