"As soon as you walk into the hotel, you're transported into a tropical oasis with fruit trees bearing fruit."
Brifut from United Kingdom
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"The pool area is like in the pictures if not even nicer."
Eileen from Germany
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"Beautiful garden courtyard with pool and bar."
Elizabeth
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3-star boutique hotel with Caribbean architecture and an on-site artisan boutique in downtown Playa del Carmen
Amenities & Facilities
HM Playa Del Carmen offers two outdoor swimming pools and a rooftop lookout point. The pool area includes a swim-up bar, sun loungers, and hanging chairs above the water. Guests have access to a fitness center, bicycle rental, and a tour desk that books eco-tours and snorkeling trips to nearby coral reefs.
Rooms
The hotel provides family rooms with air conditioning, private bathrooms, and soundproofing. Each room includes a work desk, TV, and soundproof walls for a quiet stay. Upgraded rooms offer terraces or city views overlooking Constituyentes Avenue.
Dining
The on-site restaurant serves international cuisine with vegetarian options and a daily breakfast buffet. The pool bar offers cocktails with a happy hour from 4 to 7 pm (2 for 155 pesos). A snack bar and room service are available 24 hours for meals and drinks.
Location & Nearby Attractions
The hotel sits within walking distance of Quinta Avenida for shopping and nightlife. Playa Mamitas beach for sunbathing and water sports is a 10-minute walk away. The ADO International Bus Station is 1.2 km from the hotel, and Cozumel International Airport is 35 km away.
Family-Friendly Offerings
The hotel offers daily recreational activities suitable for families and children. Kids' meals are available at the on-site restaurant and snack bar. The property provides family rooms, free on-site private parking, and a concierge service that arranges airport shuttles and tour bookings.
Highlights
Architecture: Caribbean-inspired design with a tranquil courtyard
Pool: Two outdoor pools plus a swim-up bar
Boutique: On-site shop selling handcrafted local artisan products
Breakfast: Complimentary daily buffet with local and international options
Parking: Free private on-site parking for guests
Office: Tour desk booking eco-tours and snorkeling excursions
“Hm Playa Del Carmen strikes me as a well-located option near the happening Quinta Avenida, yet maintains a serene atmosphere, based on what I've explored. The hotel particularly stands out for its exceptional staff and commitment to cleanliness, which I find noteworthy. It's a solid choice for those seeking a tranquil base close to the action, with family-friendly amenities adding to its appeal.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Double Room Balcony
2 persons
305 sq. feet
2 Double beds or 1 Queen-size bed
Air conditioning
Balcony
room details
Double Room Terrace City View
2 persons
305 sq. feet
1 King-size bed / 2 Double beds
Air conditioning
Shower
room details
Junior Suite Terrace City view
2 persons
435 sq. feet
1 King-size bed and 1 Double bed
Air conditioning
Shower
room details
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Availability and pricing for your selected dates
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Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.7/10Review score
General
Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Currency exchange
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Diving
Snorkelling
Canoeing
Horseback riding
Fishing
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
Restaurant
Poolside snack bar
Snack bar
Children
Cots
Children's menu
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace
Room features
Air conditioning
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
At HM Playa Del Carmen, dining speaks to the senses with vibrant international flavors set against a backdrop of modern elegance. Enjoy each meal surrounded by inviting ambiance, perfect for both families and couples seeking a memorable culinary experience.
Restaurant #1
International
Ambiance
Modern design creating a welcoming atmosphere, ideal for relaxed meals with loved ones.
Key Offerings
Highlights include grilled marinated fish fillet and New York Steak, complemented by an array of side dishes and tropical drinks from the full open bar.
Reservation
Not needed
Open daily from 07:00 - 11:00 for breakfast.
Hm Playa Del Carmen Location
Av Constituyentes 180, Playa del Carmen, 000000,
Map view
City landmarks
Landmark
Quinta Avenida
2300 ft
Landmark
Los Fundadores Park
4400 ft
Museum
Museo Frida Kahlo Playa Del Carmen
2600 ft
Landmark
Gaston Charo Art Gallery Playa del Carmen
2200 ft
Landmark
Sun Jaguar
2700 ft
Landmark
Galeria Lamanai
2700 ft
Gallery
Tierra Huichol
2800 ft
Landmark
Galeria de Arte 5ta Avenida
3000 ft
Landmark
La 5ta Hacienda
3100 ft
Landmark
La Sirena's Fine Mexican Handcrafts
3500 ft
Landmark
Corazon de Mexico
3700 ft
Nearby
Mall
Quinta Alegria Shopping Mall
900 ft
Museum
3D Museum of Wonders
900 ft
Church
Nuestra Senora del Carmen Catholic Church
900 ft
Beach
Mamita's Beach Club
900 ft
Night club
Coco Bongo
900 ft
Beach
Kool Beach Club
900 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
900 ft
Gallery
Riviera Art Gallery
900 ft
Gallery
La Galeria de Playa Art Gallery
900 ft
Beach
Playacar
900 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
900 ft
Avenida entre 24 y 34 calles 5a
Caminarte
900 ft
Aquarium
Aquarium Beach
900 ft
Casino
Grand Riviera Casino
900 ft
Store
MEGA Soriana
900 ft
Store
DAC Verduras y Frutas
900 ft
Shopping Area
Plaza Calle Corazon
900 ft
Shopping Area
Plaza Las Americas
900 ft
Night club
Salon Salsanera
900 ft
Restaurants
La Cafe
500 ft
Calle 2 Norte 153 Local 1
Senor Frog's Playa del Carmen
1100 ft
Calle Quinta Avenida Calle 22 Norte
Legends Sports Bar
700 ft
Norte entre 10 y 15 Av 16 Local 8 Plaza Karma
Sapori D'Italia
500 ft
Ave 10 norte entre calle 20 norte y Av. Constituyentes Local 5 y 6
Bella Italia Pizzeria
500 ft
Avenida 10 y calle 20 Colonia Quintas Del Carmen
Cantina Mamitas
600 ft
Calle 28
La Parrilla
600 ft
Avenida Constituyentes Loc. 1 Entre 5ta Av. y Zona Federal Maritima 26
Starbucks Playacar
600 ft
Paseo Xaman-Ha Lt 19 Plaza Playacar
Explore Playa del Carmen
Local Experiences Near Hm Playa Del Carmen
Top Attractions
Activities
Dining
Entertainment
Quinta Avenida
9 minutes' walk
A vibrant pedestrian street filled with shops, cafes, and local artisans showcasing the unique culture of Playa del Carmen.
3D Museum of Wonders
4 minutes' walk
An interactive art museum featuring stunning 3D murals that create immersive photo opportunities for all ages.
Los Fundadores Park
16 minutes' walk
A scenic park with beautiful beachfront views, historical monuments, and a gathering spot for cultural events and performances.
Snorkeling at Mamita's Beach
4 minutes' walk
Thrilling snorkeling experiences in clear waters at Mamita's Beach with rental equipment conveniently available nearby.
Yoga Classes
4 minutes' walk
Relaxing yoga sessions offered at nearby studios, perfect for rejuvenation amidst Playa's vibrant atmosphere.
Sapori D'Italia
2 minutes' walk
Charming Italian restaurant known for handcrafted pasta, delightful pizzas, and a warm, welcoming atmosphere.
La Cafe
2 minutes' walk
Casual spot serving gourmet coffee, fresh pastries, and light bites, perfect for a quick breakfast or afternoon snack.
Coco Bongo
4 minutes' walk
Famous nightlife venue featuring spectacular live performances, music, and vibrant shows for an unforgettable night out.
La Sirena's Fine Mexican Handcrafts
15 minutes' walk
A unique shop offering authentic hand-crafted Mexican goods, ideal for family-friendly exploration and souvenirs.
Tips on navigating the city
City Centre
Playa del Carmen 5 min · 1400 ft
Airports
Aeropuerto de Playa del Carmen (PCM) 21 min · 1.1 mi
Cozumel (CZM) 52 min · 21.4 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
German, Spanish
Number of rooms:
128
Former name
WHALA PLAYA DEL CARMEN/Carmen Inn
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Cleanliness
8.9/10
Comfort
9.0/10
Facilities
8.7/10
Free Wi-Fi
9.0/10
Location
9.3/10
Staff
9.0/10
Value for money
8.6/10
Pros
Nice room
Big bed
Pool area
Cons
Noisy AC
Guest reviews
based on 708 reviews
8.7/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Hm Playa Del Carmen
What is the check-in and check-out policy at Hm Playa Del Carmen?
Check-in is at 15:00 and check-out is by 12:00.
How far is Hm Playa Del Carmen from Cozumel International Airport?
The hotel is 12 mi from Cozumel International Airport.
What are the nearby attractions to Hm Playa Del Carmen?
Nearby attractions include Quinta Avenida (300 ft), Playa Mamitas beach (700 ft), and Xcaret Park.
Does Hm Playa Del Carmen offer parking?
The hotel provides free private parking on-site.
What types of dining options are available at Hm Playa Del Carmen?
The hotel features an à la carte restaurant serving international cuisine and a snack bar.
What amenities are included in the rooms at Hm Playa Del Carmen?
Rooms include free Wi-Fi, air conditioning, a flat-screen TV, and a private bathroom with a shower.
Is there a pool at Hm Playa Del Carmen?
Yes, the hotel boasts an outdoor swimming pool.
What recreational activities are available at Hm Playa Del Carmen?
The hotel offers activities such as snorkeling, diving, fishing, canoeing, and horseback riding.
Is an airport shuttle service available at Hm Playa Del Carmen?
A paid airport shuttle service is available for guests.
What fitness facilities are offered at Hm Playa Del Carmen?
Guests can use the fully equipped fitness centre during their stay.
Are there any shops at Hm Playa Del Carmen?
Yes, there is a boutique selling crafts and souvenirs from local artisans.